Main Article Content
The paper proposes to study quality in higher education. It presents the definitional problems related to the concept of quality, and, then, it shows the approaches to implementing quality. Approaches to quality in higher education in most countries have started with an assumption that, for various reasons, the quality of higher education needs monitoring. While there are some conflicting attitudes towards systems of quality management in the West and criticism of the bureaucratic procedures related to some methods of quality assessment, the paper also discusses the situation in Arab countries regarding quality in higher education. To sum up, governments around the world are looking for higher education to be more responsive in face of the needs of a changing world.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
Bernheim,C.T & Chaui, M.S. (2004). Challenges of the university in the knowledge society, five years after the World Conference on Higher Education. Forum Occasional Paper Series Paper, 4, Paris: UNESCO, ED-2004/WS/11.
Bok, D. (1982). Beyond the ivory tower: Social responsibilities of the modern university. Cambridge, MA: Harvard University Press.
Chaffee, E. and Sherr, L. (1992).Total Quality Management. In T. Connors, (Ed.), The Nonprofit Management Handbook: Operating Policies and Procedures. New York: John Wiley & Sons, 3-21.
Chizmar, J.F (1994). Total Quality Management (TQM) of Teaching and Learning. Journal of Economic Education, 25 (2), 179-190.
Crosby, P. (1984). Quality Without Tears: The Art of Hassle-Free Management. New York: McGraw-Hill.
Deming, W. E. (1986). Out of crisis: Quality, productivity and competitive position. Cambridge: Center for Advanced Engineering Study, Massachusetts Institute of Technology.
Diyen, H. (2004). The Reform of Secondary Education in Morocco. Prospects IBE UNESCO, 34, (2), 211-222.
Guest, R, & Duhs, A. 2003. Quality assurance and the quality of university teaching. Australian Journal of Education, 47 (1), 40-57.
Harvey, L. (1995). The new collegialism: Improvement with accountability. Tertiary Education and Management, 2 (2), 153-60.
Harvey, L. & Knight, P. (1996). Transforming higher education. Buckingham: Open University Press and Society for Research into Higher Education.
Harvey, L.(1998). An assessment of past and current approaches to quality in higher education. Australian Journal of Education, 42(3), 237-55.
ISO 8402, 1994 Edition http://praxiom.com/iso-definition.htm
Juran, J.M. (ed), (1988). Quality Control Handbook. New York: McGraw-Hill Book
Lengnick-hall, C.A. & Sanders, M.M. (1997). Designing effective learning systems for management education. Academy of Management Journal, 40, 1334- 68.
MarshalL, S.J. (1998). Professional development and quality in higher education institutions of the 21st century. Australian Journal of Education, 42(3), 321- 34.
Nightingale, P. & Oneill, M. (1994). Achieving Quality Learning in Higher Education. London: Kogan Page.
Penington, D. (1998). Managing Quality in Higher Education Institutions of the 21st Century: A Framework for the Future. Australian Journal of Education, 42, (3), 256-270.
Samoff, J & Carrol, B. (2003). From Manpower Planning to the Knowledge Era: World Bank Policies on Higher Education in Africa. Prepared for the UNESCO Forum on Higher Education, Research and Knowledge, 15 July. http://portal.unesco.org/education/en/file_download.php/e064c21981513e0d79d9df74f7e3f717Samoff+doc.doc.
Trow, M. (1974). Problems in the transition from elite to mass higher education. Policies for Higher Education. General Report to the Conference on the Future Structure of Post-Secondary Education. Paris: OECD.
UNESCO/OECD. (2005). Quality Provision In Cross-Border Higher Education. Drafting Meeting 3 ,17-18 January 2005 (OECD, Paris) UNESCO's Capacity Building Activities In Qualifications Recognition, Quality Assurance And Accreditation: Towards A Coherent Framework, 12 January, ED-04/RIQ/GF2 Guidelines on
Van den Berghe, W. (1997). Application of ISO 9000 Standards to Education and Training: Interpretation and guidelines in a European Perspective. Thessaloniki: CEDEFOP, 20-28.
Whitaker, K.S., & Moses, M.C. (1994). The restructuring handbook. A guide to school revitalization. Boston, MA: Allyn and Bacon.