Improvement of Quality in skills training, and needs of client companies

Main Article Content



The very strong constraint of the globalization of the economy generates increasing needs in skills, with as a corollary a revision of the training programs in the national educational systems. In addition, in the Moroccan context, new challenges such as the target of 10,000 engineers per year by 2010.

In this work, we treat the case of the training of the electrical engineer within the Superior School of Electricity and Mechanics of Casablanca (ENSEM). Our goal is to initiate an approach to improve the quality of training in this establishment based on the needs of companies considered as customers of ENSEM, supplier of skills on the job market.

Our approach began with the collection of needs through a survey of a sample of companies in the activity sector concerned. To this end, we have segmented the target market. Beforehand, we developed a pre questionnaire that we tested with a limited number of client companies. Then, we submitted a questionnaire to a representative sample of companies grouped within the National Federation of Electricity and Electronics (FENELEC). This allowed us to define new needs in managerial and cognitive skills. The responses to the questionnaire served as the basis for weighting each expectation, which was integrated into the use of the QFD.

Article Details

How to Cite
SAADI, J., & FAKHRADDINE, A. (2010). Improvement of Quality in skills training, and needs of client companies. The Journal of Quality in Education, 1(1), 8.


Gautié, J. et Gurgand, M., Retour sur la relation formation-emploi, In Économie Et Statistique N° 388-389, 2005.

La norme ISO 8402 version 94 ;

La norme ISO 9000 : 2000, système de management de la qualité – principes essentiels et vocabulaire ;

La norme ISO 9001 : 2000, système de management de la qualité – Exigences ;

La norme ISO 9004 : 2000, système de management de la qualité – Linges directrices pour l’amélioration continue ;

Baillargeon G., Introduction au calcul des probabilités, Vol. 2, Edit. SMG Trois-Rivières, 1981.

Rose, J., Initiation au hasard, Presses universitaires de Nancy, 1988

Prasad, B. Concurrent Engineering Fundamentals, Volume 1-2, N.J.: Prentice Hall PTR, 1996.

Taguchi G.. Introduction to Quality Engineering, Tokyo, Japan: Asian Productivity Organization, 1986.

Pugh, S. Total Design: Integrating Methods for Successful Product Engineering, Addition-Wesley Publishing Co. Inc., 1991.

Yoji Akao “QFD prendre en compte les besoins du client dans la conception du produit “AFNOR-1993.

Shillito M. L. “ Advanced QFD“. New York, John Wiley and Sons, 1994.

Vigier M. G. “La pratique du QFD“ Les éditions de l’organisation 1992.

Guinta, L. R. and Praizler N. C.. “The QFD Book“. New York, American Management Association, 1993.

Clausing, D. Total Quality Development: A Step-by-Step Guide to World Class Concurrent Engineering, New York: ASME Press, 1994.